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//FAQ//

//FREQUENTLY ASKED QUESTIONS//

Here you will find all frequently asked questions. If a question is not answered, please feel free to contact us.


info@fabrichouse.com
+39 0574 87 16 10


 

Order

How can I touch and evaluate the fabrics?

With our exclusive Express Sample Service, you can receive fabric swatches within 48 hours and experience the quality firsthand. 

You can also visit our showrooms in Prato, Munich or London or meet us at selected Fabric Day events.

Each fabric sample is 8x10 centimeters.

You can order up to 30 fabric samples.

Along with the samples, you receive detailed information including an image, article number, fabric composition, width, weight, available quantity, and price. 

Each sample also includes a QR code linking directly to the product page on our website, where you can explore additional images and color variations.

The sampling service costs €29.90 and allows you to evaluate the fabrics before placing larger orders. 

We always recommend ordering samples first to avoid mismatches and ensure the fabric fully meets your expectations.

All our fabrics are available for purchase by the meter, with a minimum order quantity of 1 meter.

No, unfortunately we cannot provide half-meter cuts. All fabrics are cut by the full meter, with 1 meter being the minimum.

The minimum order amount is €300,00.

The €300 minimum order is part of our commitment to sustainable practices. By avoiding very small shipments, we reduce unnecessary packaging and transport, which helps us minimize our environmental impact while giving fabrics a responsible second life.

As we focus on sustainable deadstock, our fabrics can be reordered as long as they are not sold out and are available in the quantities shown online. 

An exception is our FH Collection, which is reproducible and available for long-term reordering.

Payments

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Credit card, Apple Pay and PayPal.

Yes. You will receive your invoice by email once your order has been shipped.

Delivery

WHICH CARRIER WILL SHIP MY ORDER?

Orders are shipped via DHL. For shipments over 50 kg, we use Albini.

Once your order has left our warehouse, you will receive a tracking number via email. You can check the status of your shipment, using the forwarder website.

To ensure fabric quality, all orders are shipped on rolls. 

We offer flat-rate shipping to the USA starting at €39.90. 

Orders are typically shipped within 3-8 days. Delivery times vary depending on carrier and destination. Please note that during holiday closures or peak periods (e.g. August, Black Friday or Christmas) shipments may experience slight delays.

Yes, this is possible. In this case please indicate the delivery address during checkout or while placing your order. Please note that this may possibly has an influence on the VAT calculation result. For further information please contact our customer service.

Export customers are responsible for all customs duties, taxes, and import fees in their country, as these vary by region and cannot be calculated in advance. 

In addition, a customs clearance fee of €35.00 is charged to the customer for handling the customs documentation.

Return

HOW CAN I FILE A COMPLAINT ABOUT GOODS?

You can submit your complaint by email to claims@fabrichouse.com.

No, unfortunately returns are only possible within the EU. For export customers outside the EU, returns cannot be accepted.

No claims will be considered after 8 days from good-receipt in case of evident damages, and within 45 days from the discovery of non-evident damages. Claims must include a detailed description of the reported damages and a video and photo documentation.

General

WHAT IS DEADSTOCK?

Deadstock refers to unused, high-quality fabrics from luxury brands and fashion houses, originally produced for past collections. These materials often result from overproduction or surplus stock. Instead of being discarded, they are reintroduced into the fashion cycle and given a second life at Fabric House, supporting a more circular and sustainable approach to sourcing.

The FH Collection is developed by our young design team in Italy and renewed each season with a curated selection of fabrics, from fashionable trends to timeless classics. In addition to available stock, new production takes around 6–8 weeks. Customized colors or designs can also be developed on request, with a minimum of 500 meters. For further details, our sales team will be happy to assist.

Deadstock fabrics are unique surplus materials from renowned fashion houses and producers and cannot be reordered once sold out. The Fabric House Collection is designed and produced by Fabric House in Como, Italy, and is available from 1 meter with long-term reordering possible.

Yes, we provide a price list for our fabrics. Please note that the prices vary depending on the number of meters purchased, as we operate with three graduated price levels. Larger quantities benefit from more favorable prices.

Prices at final checkout may vary depending on the destination, due to the application of any applicable taxes and shipping costs, which depend on the delivery country and the weight of the shipment. 

You can stay up to date on special promotions through our website or by subscribing to our newsletter --> SIGN UP NOW!

Our collection is primarily designed for business customers (B2B), but private customers (B2C) can also benefit from our wide selection and exclusive fabrics.

Fabric Days are special events hosted by Fabric House, where customers can explore our full collection, including the FH Collection, in person. They offer the opportunity to see, touch, and select fabrics on-site, meet our team, and benefit from exclusive promotions during the event.  

Explore our upcoming events here: https://www.fabrichouse.com/us/events

Our showrooms are located in Prato, Munich and London. For more information about our showrooms click here.

You are welcome to visit our showrooms. We recommend booking an appointment via our online booking tool, by phone or by mail to ensure a tailored consultation. Alternatively, you can book an online appointment via FaceTime. 

Please note that appointments are required for our London showroom.

All orders are shipped from our warehouse and headquarter in Italy.

We offer full transparency across our processes by working with an integrated ERP system, allowing us to track every fabric from goods receipt through to delivery. This ensures reliable, up-to-date information at every stage.

Fabrics

HOW CAN I SEE IF A PRODUCT IS AVAILABLE IN OTHER COLOR VARIANTS?

You can easily view all available color variants directly on the product detail page.

Thanks to our targeted filter function, you can quickly find the right fabric for your project. Simply filter by fabric type, material, design, color, use, weight, price, or availability to select the ideal quality from our wide range.

Reservations are not available online. However, B2B customers are welcome to contact their Fabric House sales representative to discuss reservation options.

As our fabrics come from a wide range of sources, we are unfortunately unable to provide standardized care instructions. We therefore recommend testing washing and care methods on a small sample first to ensure the best results.

With a selection of over 10,000 fabrics, we offer the perfect solution for every project—whether for individual fashion, interior design, or demanding stage productions, including the right lining fabrics.

In this case, please email our Customer Service at info@fabrichouse.com. We are glad to help you!

All fabric compositions are listed on the product detail pages in our online shop. For a general overview, you can also find more information here: https://www.fabrichouse.com/us/information/textile-abbreviations

Our fabrics are original surplus materials from luxury brands and high-end designers. They are authentic designer textiles but are sold without logos or branding, focusing purely on their quality and uniqueness. We also value discretion and therefore do not disclose the names of the partners we collaborate with.

Sustainability at Fabric House means making use of existing resources. By giving surplus polyester fabrics a second life, we prevent them from ending up as waste. In this way, even synthetic fabrics become part of a circular and responsible system.

Panel fabrics are textiles printed in fixed sections or motifs, rather than continuous patterns. They are sold by panel and cut accordingly, not by continuous meterage.